Responsible Gaming at sbajee
sbajee is committed to providing a safe, fair, and controlled gaming environment for every player in Bangladesh. Your wellbeing always comes first.
We Put Player Wellbeing First
Gambling should always be entertainment — never a financial strategy or a way to escape stress. Here is what sbajee does to keep your experience healthy and in control.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your account to keep your spending within a budget you decide.
Time-Out Feature
Take a short break from gambling for 24 hours, 7 days, or 30 days with our time-out option — no questions asked.
Self-Exclusion
Permanently or temporarily exclude yourself from the platform if you feel your gambling is becoming a problem.
Session Reminders
Receive automated reminders showing how long you have been playing in a single session so you stay aware of your time.
Activity History
Review your full betting and deposit history at any time from your account dashboard to stay informed about your habits.
Minor Protection
Strict age verification and responsible parental controls help prevent underage individuals from accessing the platform.
Your Responsible Gaming Toolkit
Every sbajee account comes equipped with the following tools, available directly from your account settings. You are always in control.
Deposit Limit Controls
You can set a maximum deposit amount per day, per week, or per calendar month. Once your limit is reached, further deposits are blocked until the period resets. If you want to increase your limit, a mandatory 7-day cooling-off period applies before the higher limit takes effect — this gives you time to reconsider. Reducing a limit takes effect immediately.
Session Time Limits
Set a maximum duration for each gaming session. When your limit is reached, you will receive a prominent on-screen notification. You can choose to end the session at that point or set a reminder for the next session. Tracking your session time is one of the most effective ways to keep gambling fun and controlled.
Cooling-Off Period (Time-Out)
A cooling-off period lets you pause your account for a defined period — 24 hours, 3 days, 7 days, or 30 days. During this time, your account is suspended and you cannot log in, deposit, or place bets. This is ideal when you feel you need a short break without committing to a full self-exclusion. The period cannot be shortened once activated.
Self-Exclusion
If you believe gambling is causing you or your family harm, self-exclusion allows you to permanently or indefinitely close your sbajee account. Once self-exclusion is active, your account cannot be reopened for the duration of the exclusion period — even if you request it. Self-exclusion is the most serious tool available and is intended for players who recognise they need to stop. To request self-exclusion, contact our support team at [email protected].
Loss Limits
In addition to deposit limits, you can set a maximum net loss threshold per day, week, or month. When your losses reach the limit you have set, you will be notified and further gameplay will be suspended for that period. This tool is particularly useful for players who want strict financial guardrails on their gambling activity.
Reality Checks
sbajee can display reality check pop-ups at intervals you choose — every 30 minutes, 60 minutes, or 90 minutes — showing you your net win/loss position for the session and how long you have been playing. These regular prompts help you make informed, conscious decisions rather than losing track of time and money.
Recognising a Gambling Problem
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following questions can help you evaluate your relationship with gambling honestly.
Self-Assessment: Ask Yourself Honestly
If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our support team or take a break from gambling.
Do you find yourself gambling more than you originally planned or spending more money than you intended?
Have you tried to cut back on gambling but found it difficult or impossible to stop?
Do you think about gambling frequently throughout the day — planning your next session, replaying past games, or calculating potential winnings?
Do you gamble to escape from stress, anxiety, depression, or problems at home or at work?
Have you chased losses — continued gambling after losing in an attempt to recover what you have lost?
Have you hidden the extent of your gambling from family members, friends, or colleagues?
Has gambling negatively affected your finances, relationships, work performance, or mental health?
Have you borrowed money, sold possessions, or used funds set aside for essential living expenses in order to gamble?
If gambling is causing you distress: Please stop playing immediately and contact sbajee support at [email protected] to activate a time-out or self-exclusion. You do not need to face this alone — our team will respond promptly and with full confidentiality.
Tips for Responsible Play
These practical habits help keep gambling enjoyable, affordable, and firmly in the entertainment category — not a financial burden.
Set a budget before you start. Decide in advance the maximum amount you are willing to spend in a session — and treat that as the cost of entertainment, not as an investment. Only gamble with money you can afford to lose. Never use funds set aside for rent, food, utilities, or family expenses.
Treat wins as a bonus, not income. Gambling outcomes are determined by random number generators and are designed to favour the house over time. Any winnings you receive are a pleasant bonus — not a reliable source of income. Making financial decisions based on expected gambling returns is a path toward financial hardship.
Take regular breaks. Step away from the screen every hour or so. Fatigue reduces your judgment and increases impulsive decision-making. A five-minute break can help you reassess your session clearly and decide whether to continue.
Balance gambling with other activities. Gambling should be one form of entertainment among many — not your primary leisure activity. Maintaining healthy relationships, physical activity, and non-gambling hobbies is important for long-term wellbeing.
Avoid gambling when emotional. Never gamble when you are upset, stressed, angry, grieving, or under the influence of alcohol. Emotional states impair decision-making and increase the risk of chasing losses or placing reckless bets.
Keep gambling private from minors. If you have children or younger family members at home, ensure your sbajee account is secured with a strong password and that you log out completely when your session ends. Use device-level parental controls as an additional safeguard.
Keeping Under-21s Safe
sbajee operates a strict zero-tolerance policy on underage gambling. Every new account is subject to age verification during registration, and we reserve the right to request supporting identity documents — such as a National Identification Card (NID) or passport — at any time. Accounts where the age of the holder cannot be confirmed will be suspended pending verification.
If you share a device or household with individuals under the age of 21, we strongly recommend the following measures:
- Use a strong, unique password for your sbajee account that is not shared with or guessable by minors.
- Always log out fully from the sbajee platform after each session — do not use "Remember Me" features on shared devices.
- Enable device-level parental control software on shared phones, tablets, or computers to restrict access to gambling platforms.
- Keep payment method details (bKash PIN, Nagad PIN, bank card details) secure and inaccessible to minors.
- Talk openly with young family members about the legal age restriction and the potential harms of gambling.
If you suspect that a minor has accessed or registered an account on sbajee, please contact [email protected] immediately. We will investigate and take appropriate action without delay.
How to Activate Responsible Gaming Tools
All responsible gaming controls are available directly within your sbajee account. Here is how to access them.
Account Settings: Log in to your sbajee account, navigate to "Account Settings", and select the "Responsible Gaming" section. From there you can set deposit limits, session time limits, loss limits, activate a time-out, or request self-exclusion — all in a few taps.
Contact Support Directly: If you prefer, or if you need to activate self-exclusion urgently, email our support team at [email protected] at any time. Include your registered username or phone number and specify the tool you wish to activate. Our team operates around the clock and will process your request promptly.
Responsible gaming measures activated by you are binding. Once a cooling-off period or self-exclusion is in place, sbajee will not remove it at your request before the stated period expires — even if you change your mind. This by-design friction is intentional and is there to protect you.
Changes that increase your limits (such as raising your deposit cap) are subject to a mandatory 7-day delay before taking effect. Changes that reduce your limits or impose stricter controls take effect immediately.
We Are Here for You
If gambling is affecting your life or the lives of those around you, please reach out. Our support team is available every day to assist you with account controls, referrals, or simply to listen.
Contact sbajee Support
Our responsible gaming support team is available daily. Email us with your concern, your username, and what you need — we will respond within 24 hours Bangladesh Standard Time (BST, UTC+6) and treat every enquiry with complete confidentiality.
[email protected]Remember: Asking for help is a sign of strength, not weakness. sbajee is committed to supporting every player who reaches out — whether that means activating a tool, closing an account, or simply providing information. Your wellbeing matters more to us than your gameplay.
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